“Hotline” on crisis issues 15-48 (from abroad, TOT, Viber/WhatsApp/Telegram) – +38 (096) 078-84-33
One of the important priorities of the Enterprise is to develop interaction with the public and to establish a public dialogue with the authorities.
The functioning of the Ministry of Reintegration’s Crisis Hotline is aimed at coordinating efforts to provide assistance for Ukrainian citizens affected by the large-scale invasion of the aggressor country and it is aimed at restoring the violated civil rights of citizens.
The Hotline operators provide consultations and explanations on a regular basis, and they ensure their further consideration by the relevant regional military administration.
The Hotline specialists are constantly in touch to provide information and consulting support and provide comprehensive information to resolve urgent issues at any time.
The 15-48 Hotline is staffed by a team that answers the questions about:
- Providing humanitarian assistance in places of compact settlement (CSs) of internally displaced persons (IDPs)
- Providing financial support to the affected population of Ukraine from non-governmental International organizations.
- Evacuation of civilians from the dangerous regions of Ukraine;
- Recognition of IDP status;
- Receiving humanitarian aid at the regional level;
- Status of the territories where hostilities are taking place, or those that are under temporary occupation or encirclement (blockade);
- Receiving payments of financial assistance to residents of the de-occupied territories of Ukraine (DOT);
- Receiving payments to citizens who have been evacuated from the dangerous territories of Ukraine;
- Coordinating compensation to owners of apartments and houses who have sheltered IDPs free of charge;
- Coordinating and providing numbers of organizations, volunteers and legal aid for IDPs.
- Registration and prompt response to requests for forced removal of IDPs. -Receiving social assistance for living expenses for IDPs from the state;
For the appropriate registration and further consideration of the application, the citizen provides the following information:
- Consent to the processing of personal data;
- Surname, name and patronymic (full name);
- Contact phone number and e-mail address;
- Individual tax number (TIN), if available;
- IDP certificate number with the date of issue of the certificate (if available);
- Region, district and name of the settlement (city/township/village, etc.) from which the IDP moved from;
- Region, district and name of the settlement (city/township/village, etc.), with mandatory
- street, house number and apartment where the person actually lives;
- Briefly describe the problem matter (evacuation, delay in payments, failure to provide humanitarian