National Agency for Territorial Development of Ukraine
Hotlines 1548 and 1648: fast and reliable help for Ukrainians — every day, around the clock
We advise on evacuation, housing, social payments, prisoners of war, forcibly deported and missing persons.
Crisis hotline
Fast and reliable help for Ukrainian citizens in difficult situations: evacuation, housing, IDP payments
Call now and find out
everything you need to know about leaving
- 1
Transport
You will be picked up by bus or by special transport for people with limited mobility, including bedridden people
- 2
Transit centre
Help with documents and tickets, food and accommodation
- 3
Housing
Within a few days you will be offered a free temporary accommodation place
- 4
Payments
→ One-time payment of UAH 12,300 per person
→ Monthly IDP payments
but in the end everything will be fine
Prisoners of war, forcibly deported and missing persons
24/7 hotline
+38 (066) 813-62-39
Territories where hostilities are (were) taking place or temporarily occupied by the RF
Information for citizens contacting hotlines 1548 and 1648
Regional Development GIS
State, regional and local development strategies and their goals on an interactive map
DREAM — public investment management
Recovery projects in one system: planning, financing and implementation — openly and in real time
Annual hotline report
Supporting citizens in crisis situations
Incoming requests by channel
- Hotline 15-48183 14660%
- IDP Commissioner hotline71 17423%
- Messengers51 55317%
- 1Financial assistance to IDPs170 918
- 2Advice on CMU Resolution No. 33224 722
- 3Contacts of institutions and organisations22 994
- 4Social payments14 732
- 5Other issues24 602
- Checking institutions19 027
- Additional consultations24 157
- Other33 509
Status of settlements by region
According to the List of territories where hostilities are (were) taking place or temporarily occupied by russia
- territories of possible hostilities786%
- territories of active hostilities where state electronic information resources operate28822%
- territories of active hostilities20%
- territories of Ukraine temporarily occupied by russia93072%
Show data as a table
| Region | Possible hostilities | Active, with e-resources | Active hostilities | Temporarily occupied | Total settlements |
|---|---|---|---|---|---|
| Chernihiv | 205 | 278 | — | — | 483 |
| Sumy | 674 | 98 | 31 | — | 803 |
| Kharkiv | 828 | 333 | 1 | 54 | 1 216 |
| Luhansk | — | — | 13 | 913 | 926 |
| Donetsk | 78 | 288 | 2 | 930 | 1 298 |
| Dnipropetrovsk | 130 | 117 | 13 | — | 260 |
| Zaporizhzhia | 215 | 123 | 23 | 589 | 950 |
| Mykolaiv | 231 | 13 | — | 3 | 247 |
| Kherson | 116 | 112 | — | 468 | 696 |
| Odesa | 167 | — | — | — | 167 |
| Autonomous Republic of Crimea | — | — | — | 1 051 | 1 051 |
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