National Agency for Territorial Development of Ukraine
24/7 assistance to citizens in difficult situations: evacuation, housing, IDP payments, search for missing persons
Hotlines 1548 and 1648: fast and reliable help for Ukrainians — every day, around the clock
We advise on evacuation, housing, social payments, prisoners of war, forcibly deported and missing persons.
Crisis hotline
Fast and reliable help for Ukrainian citizens in difficult situations: evacuation, housing, IDP payments
Call now and find out
everything you need to know about leaving
- 1
Transport
You will be picked up by bus or by special transport for people with limited mobility, including bedridden people
- 2
Transit centre
Help with documents and tickets, food and accommodation
- 3
Housing
Within a few days you will be offered a free temporary accommodation place
- 4
Payments
→ One-time payment of UAH 12,300 per person
→ Monthly IDP payments
but in the end everything will be fine
Prisoners of war, forcibly deported and missing persons
24/7 hotline
+38 (066) 813-62-39
Territories where hostilities are (were) taking place or temporarily occupied by the RF
Information for citizens contacting hotlines 1548 and 1648
Report on the operation of hotlines
since the beginning of the full-scale invasion of the Russian Federation
We answer citizens promptly and conveniently — including via messengers.
Annual hotline report
Supporting citizens in crisis situations
Incoming requests by channel
- Hotline 15-48183 14660%
- IDP Commissioner hotline71 17423%
- Messengers51 55317%
- 1Financial assistance to IDPs170 918
- 2Advice on CMU Resolution No. 33224 722
- 3Contacts of institutions and organisations22 994
- 4Social payments14 732
- 5Other issues24 602
- Checking institutions19 027
- Additional consultations24 157
- Other33 509
Status of settlements by region
According to the List of territories where hostilities are (were) taking place or temporarily occupied by russia
- territories of possible hostilities796%
- territories of active hostilities where state electronic information resources operate27521%
- territories of active hostilities161%
- territories of Ukraine temporarily occupied by russia92871%
Show data as a table
| Region | Possible hostilities | Active, with e-resources | Active hostilities | Temporarily occupied | Total settlements |
|---|---|---|---|---|---|
| Chernihiv | 149 | 278 | — | — | 427 |
| Sumy | 700 | 72 | 31 | — | 803 |
| Kharkiv | 829 | 333 | 1 | 53 | 1 216 |
| Luhansk | — | — | 13 | 913 | 926 |
| Donetsk | 79 | 275 | 16 | 928 | 1 298 |
| Dnipropetrovsk | 130 | 117 | 13 | — | 260 |
| Zaporizhzhia | 215 | 123 | 23 | 589 | 950 |
| Mykolaiv | 231 | 13 | — | 3 | 247 |
| Kherson | 135 | 93 | — | 468 | 696 |
| Odesa | 131 | — | — | — | 131 |
| Autonomous Republic of Crimea | — | — | — | 1 051 | 1 051 |
News
All newsVitaliy Bezgin held an online meeting with 160 representatives of IDP Councils from various regions of Ukraine.
The Ministry of Regional Development is currently drafting an updated policy regarding fellow citizens who were forced to leave their homes due to the full-scale Russian invasion. And it is a matter of principle for me that this policy be…
Housing for IDP families will be selected based on their actual needs
The Cabinet of Ministers of Ukraine has increased funding for the housing program for internally displaced persons
The government has extended the payment of living allowances for IDPs for another six months
