In particular, the operators of the 15-48 crisis hotline received about 15,000 calls. They also responded to more than 6,000 requests received via messengers.
In addition, over the past month, the staff of the call centre of the Ministry of Reintegration processed more than 6,000 calls to the hotline of the Commissioner for IDPs.
The most frequently asked questions by citizens on these hotlines of the Ministry of Reintegration included the payment of state aid to IDPs, financial assistance from international organisations, humanitarian aid, and compensation to homeowners who sheltered IDPs for free.
In January, operators of the hotline of the National Information Bureau (NIB) under the Ministry of Reintegration received almost 10,000 calls.
We remind you that you can call the 24-hour crisis response hotline at the short number: 15-48. Or write to WhatsApp/Telegram/Viber messengers at (096) 078-84-33. You can also send an email: 1548@minre.gov.ua.
You can contact the Ombudsman’s hotline for IDPs by calling (066) 813-62-39.
To call the NIB hotline, please call: 16-48 and +38 (044) 287-81-65 (for calls from abroad).