In particular, operators of the 1548 crisis hotline received more than 16,000 calls. They also responded to more than 3,000 requests received via messengers.
In addition, over the past month, the staff of the Ministry of Reintegration’s call centre handled almost 6,000 calls to the Commissioner’s hotline for IDPs.
The most frequently asked questions by citizens on these hotlines of the Ministry of Reintegration included: payment of state aid to IDPs, financial assistance from international organisations, humanitarian, social and legal aid, evacuation, and compensation to homeowners who sheltered IDPs free of charge.
In July, operators of the hotline of the National Information Bureau (NIB) under the Ministry of Reintegration received about 10,000 calls.
We remind you that you can call the round-the-clock crisis response hotline at the short number: 1548. Or write to WhatsApp/Telegram/Viber messengers at (096) 078-84-33.
In addition, requests are accepted
- via the 1548 hotline web portal;
- via the chatbot in Telegram 1548_MinRe_bot;
- via e-mail: 1548@minre.gov.ua.
The Ombudsman’s hotline can be reached by calling (066) 813-62-39.
To call the NIB hotline, please call: 1648 and +38 (044) 287-81-65 (for calls from abroad).