24/7 hotline of the Commissioner for Internally Displaced Persons, phone: +38 (066) 813-62-39
The IDP Commissioner’s hotline helps citizens and analyses the observance of the rights and freedoms of people living in the temporarily occupied territories of Ukraine and/or adjacent areas. Its work is important for identifying the problems and needs of citizens affected by the aggression and the full-scale war waged by russia.
The hotline enables the Secretariat of the IDP Commissioner to collect and analyse information in order to introduce the necessary changes and develop long-term solutions to the problems faced by IDPs.
The IDP Commissioner’s hotline serves millions of people who need qualified and prompt help with urgent issues related to displacement caused by the aggression and russia’s full-scale war against Ukraine.
Operators of the IDP Commissioner’s hotline:
- advise citizens who contact the hotline;
- search for the necessary information on issues within their competence;
- propose the best solutions to citizens’ problems;
- if necessary, register the request for further consideration by the relevant executive authority.
To register a request for further consideration, the citizen provides the following information:
- consent to the processing of personal data;
- full name;
- contact phone number and email address;
- individual tax number, if available;
- IDP certificate number and date of issue (if available);
- the oblast, district and settlement (city, town, village, etc.) from which the IDP was displaced;
- the oblast, district and settlement (city, town, village, etc.) where the person currently lives, including the street, house and apartment number;
- a short description of the problem (evacuation, delayed payments, lack of humanitarian aid, etc.).