24/7 crisis hotline 15-48 (from abroad, from the temporarily occupied territories, Viber/WhatsApp/Telegram) — +38 (096) 078-84-33
One of the enterprise’s important priorities is developing interaction with the public and building dialogue between society and the authorities.
The crisis hotline coordinates efforts to help citizens of Ukraine affected by the full-scale invasion of the aggressor state and works to restore citizens’ violated rights.
Hotline operators provide consultations and explanations on an ongoing basis, receive requests and forward them for further consideration to the relevant regional military administration
Hotline specialists are always available to provide information and advice and give comprehensive answers to urgent questions at any time.
The 15-48 hotline team answers questions about:
- applications and advice on evacuation from dangerous regions of Ukraine;
- the list of territories where hostilities are (were) taking place or temporarily occupied by the Russian Federation, in accordance with Order of the Ministry for Development of Communities and Territories of Ukraine No. 376 of 28.02.2025 (as amended);
- accommodation in temporary housing after evacuation from dangerous regions of Ukraine, and registration of complaints if IDPs are forcibly evicted from such places;
- financial assistance of UAH 100,000 for families of prisoners of war;
- how to obtain an IDP certificate and apply for the IDP living allowance;
- employment of IDPs;
- the lawfulness of cancelling the IDP living allowance;
- cases of strangers unlawfully occupying Ukrainians’ homes in the temporarily occupied territories, and persons involved in such actions.
To register a request for further consideration, the citizen provides the following information:
- consent to the processing of personal data;
- full name;
- contact phone number and email address;
- individual tax number, if available;
- IDP certificate number and date of issue (if available);
- the oblast, district and settlement (city, town, village, etc.) from which the IDP was displaced;
- the oblast, district and settlement (city, town, village, etc.) where the person currently lives, including the street, house and apartment number;
- a short description of the problem (evacuation, delayed payments, lack of humanitarian aid, etc.).