Useful information

Every month, by the 15th and 28th, the Ministry of Social Policy transfers budget funds to JSC Oschadbank based on the list of internally displaced persons eligible for the living allowance, compiled by the state enterprise “Information and Computing Centre of the Ministry of Social Policy of Ukraine”.

You need to submit your passport, taxpayer identification number and a medical and social expert commission certificate (for persons with disabilities). You may also need a certificate of income, a certificate from your employer or the employment centre, a certificate of family composition, or a certificate from your children’s school or kindergarten stating that there are no places or that studies are held online or remotely (fully or partially), etc.

Since 1 November 2023, the allowance is granted for six months, with the possibility of extending it for another six months for socially vulnerable families (automatically or upon application).

For questions about granting, cancelling, accruing or delayed IDP payments, contact the social protection department of the district where you are registered as an IDP: these departments keep IDP registers and accrue this type of assistance.

For persons who take (took) direct part in measures to ensure national security and defence and to repel and deter the armed aggression of the Russian Federation, the average monthly total income does not include the pay and other payments and social assistance provided by law to law enforcement officers (servicemen, employees of the National Guard, the SBU, the Ministry of Internal Affairs, the State Special Communications Service and other military formations established by law) received during such participation.

The payment is extended for a second six-month period automatically for:

• orphans and children deprived of parental care, and persons from among them under 23, including those in family-type children’s homes and foster families, as well as family-type home parents, foster parents and guardians (custodians);
• pensioners whose pension does not exceed four times the subsistence minimum for persons unable to work as of 1 January of the year in which the decision on assistance is made;
• persons with group I or II disabilities, children with disabilities under 18 and seriously ill children.

Yes, you can notify them via the Diia portal or send an application by post or electronically (where technically possible, with a qualified electronic signature based on a qualified electronic signature certificate).

Since January 2025, the powers to grant and pay the compensation have been transferred to the Pension Fund of Ukraine, funded by the state budget and other sources not prohibited by law (Resolution of the Cabinet of Ministers of Ukraine No. 1544 of 31 December 2024).

Pension Fund contacts: 0 800 503 753

                         044 281 08 70

                         044 281 08 71

email: [email protected]

Consolidated list of temporary accommodation places (opens in a new tab)

✅ Coordination Headquarters for the Treatment of Prisoners of War
🔗 https://koordshtab.gov.ua (opens in a new tab)

✅ National Information Bureau — prisoners and missing persons
📞 Hotline: 1648 or +380 44 287 81 65
📩 Email: [email protected]
🔗 https://nib.gov.ua (opens in a new tab)

✅ Red Cross — registration of prisoners of war
🔗 https://www.icrc.org/ (opens in a new tab)

✅ Ministry of Internal Affairs of Ukraine — search for missing persons
🔗 https://wanted.mvs.gov.ua

Information about missing military and civilians is entered and kept:

• in the Unified Register of Persons Missing under Special Circumstances, maintained by the Department for Persons Missing under Special Circumstances (Secretariat of the Commissioner for Persons Missing under Special Circumstances) of the Ministry of Internal Affairs of Ukraine;
• in the National Information Bureau’s “Defenders” register (SE “Ukrainian National Centre for Peacebuilding”), the information from which is passed to the Coordination Headquarters for the Treatment of Prisoners of War;
• in the register of the ICRC (International Committee of the Red Cross);
• in the register of the Coordination Headquarters for the Treatment of Prisoners of War.

The captivity status in any of the above registers may change after confirmation by the aggressor state through the ICRC.

To establish the fact of captivity, a person released from captivity or the relatives (or an authorised representative) of a prisoner of war must fill in an application in the prescribed form.

The following documents must be attached to the application:

• documents confirming the Ukrainian citizenship of both the person deprived of liberty and the applicant;
• documents confirming the family relationship between the person deprived of liberty and the applicant;
• a certificate stating that the serviceman or servicewoman was or is held in places of deprivation of liberty as a result of russia’s armed aggression against Ukraine, indicating the period of detention, in accordance with Cabinet of Ministers Resolution No. 55 of 20.01.2023 (for military personnel);
• documents and/or information confirming the fact and circumstances of deprivation of liberty (for civilians):
• • an extract from the Unified Register of Pre-trial Investigations (if criminal proceedings concerning the person have been opened);
  • notifications from the security and defence forces concerning the person;
  • documents and/or information confirming the fact and circumstances of deprivation of liberty (civilians are not limited in the evidence they may provide, i.e. they can submit any documents they consider necessary).
• an extract from the Unified Register of Pre-trial Investigations (if available);
• notifications from the security and defence forces concerning the person (if available).

Send the documents to: Ministry for Development of Communities and Territories of Ukraine, 14 Beresteiskyi Avenue, Kyiv, 01135; email: [email protected]

Note: Meetings of the Commission for establishing the fact are convened as needed, but at least once a quarter.

Work to improve forensic medical examination is ongoing, and relevant institutions abroad are involved. You can also contact the central Forensic Science Centre directly about DNA identification and find out the examination results by phone: 044-374-34-61.

After criminal proceedings are opened (data entered in the Unified Register of Pre-trial Investigations) on the disappearance of a civilian or serviceman, the police begin investigative actions, search measures and forensic examinations;

search operations may also be carried out by mobile groups of the Armed Forces of Ukraine in frontline areas;

in the temporarily occupied territory of Ukraine and in the territory of the RF, the ICRC carries out search activities in the aggressor state at the request of the victim (relatives or an authorised representative of the missing person, prisoner of war or civilian).

If prisoner status was confirmed on the basis of open-source information, then after portrait and other examinations by law enforcement agencies, the status in the Coordination Headquarters register may be changed to “search for the person”.

• victims (relatives) have the right to submit to the investigator any evidence found during the search for the missing person;
• request a portrait or other forensic examination, etc.;
• talk to fellow soldiers who serve in the same unit or took part in the battles during which the defender went missing;
• review photos, videos and posts on russian propaganda resources that publish information about Ukrainians who were captured or killed;
• meet former prisoners of war who have returned from captivity, talk to them and show them photos or videos of the person being sought;
• stay in touch and check in messengers whether the person’s number has come online.