Logo of the National Agency for Territorial Development of UkraineState non-profit companyNational Agency for Territorial Development of Ukraine
State non-profit company

National Agency for Territorial Development of Ukraine

24/7 assistance to citizens in difficult situations: evacuation, housing, IDP payments, search for missing persons

☎ Call 1548List of combat-affected territories☎ Call 1648
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Hotlines 1548 and 1648: fast and reliable help for Ukrainians — every day, around the clock

We advise on evacuation, housing, social payments, prisoners of war, forcibly deported and missing persons.

24/7 · free of charge
1548

Crisis hotline

Fast and reliable help for Ukrainian citizens in difficult situations: evacuation, housing, IDP payments

+38 (096) 078-84-33 · Viber / WhatsApp / Telegram@1548_MinRe_bot1.4 million requests since 2022
Learn more →

Call now and find out
everything you need to know about leaving

  1. 1

    Transport

    You will be picked up by bus or by special transport for people with limited mobility, including bedridden people

  2. 2

    Transit centre

    Help with documents and tickets, food and accommodation

  3. 3

    Housing

    Within a few days you will be offered a free temporary accommodation place

  4. 4

    Payments

    → One-time payment of UAH 12,300 per person

    → Monthly IDP payments

It will be hard
but in the end everything will be fine
Hotline
1648

Prisoners of war, forcibly deported and missing persons

Learn more →
IDP Commissioner

24/7 hotline

+38 (066) 813-62-39

Learn more →
Current list

Territories where hostilities are (were) taking place or temporarily occupied by the RF

View the list →
Useful information

Information for citizens contacting hotlines 1548 and 1648

Read →

Report on the operation of hotlines

since the beginning of the full-scale invasion of the Russian Federation

as of 02.10.2026
State assistance payments to IDPs
876 525 40%
Register of defenders (information search, updates, etc.)
303 605 14%
Other IDP issues
291 354 13%
Missing persons
200 004 9%
Contacts of other institutions, organisations, volunteers
143 236 7%
Financial aid from international organisations
115 503 5%
Various issues
110 001 5%
Receiving humanitarian aid
94 412 4%
Responses to appeals / requests
23 318 1%
Compensation to owners, “Prykhystok” programme
19 000 1%
Evacuation
14 402 1%
Payments to families of prisoners of war
7 672 1%
Received
2 199 032
calls
Registered
74 238
requests
Via messengers
189 620
requests

We answer citizens promptly and conveniently — including via messengers.

Annual hotline report

Supporting citizens in crisis situations

Period: 01.01.2025 — 31.12.2025
Total number of calls
503 243
305 873
Incoming calls
76 693
Outgoing calls
120 677
Hotline 1648

Incoming requests by channel

Hotline 15-48: 183 146 (60%)IDP Commissioner hotline: 71 174 (23%)Messengers: 51 553 (17%)
305 873
incoming
  • Hotline 15-48183 14660%
  • IDP Commissioner hotline71 17423%
  • Messengers51 55317%
  1. 1Financial assistance to IDPs170 918
  2. 2Advice on CMU Resolution No. 33224 722
  3. 3Contacts of institutions and organisations22 994
  4. 4Social payments14 732
  5. 5Other issues24 602
  • Checking institutions19 027
  • Additional consultations24 157
  • Other33 509
3 234
Information SMS mailing

Status of settlements by region

According to the List of territories where hostilities are (were) taking place or temporarily occupied by russia

Автономна Республіка КримВінницькаВолинськаДніпропетровськаДонецькаЖитомирськаЗакарпатськаЗапорізькаІвано-ФранківськаКиївськаКіровоградськаЛуганськаЛьвівськам. Київм. СевастопольМиколаївськаОдеськаПолтавськаРівненськаСумськаТернопільськаХарківськаХерсонськаХмельницькаЧеркаськаЧернівецькаЧернігівськаChernihiv: 483 settl. • territories of possible hostilities — 205 • territories of active hostilities where state electronic information resources operate — 278205278483Chernihiv OblastSumy: 803 settl. • territories of possible hostilities — 674 • territories of active hostilities where state electronic information resources operate — 98 • territories of active hostilities — 316749831803Sumy OblastKharkiv: 1 216 settl. • territories of possible hostilities — 828 • territories of active hostilities where state electronic information resources operate — 333 • territories of active hostilities — 1 • territories of Ukraine temporarily occupied by russia — 548283331541 216Kharkiv OblastLuhansk: 926 settl. • territories of active hostilities — 13 • territories of Ukraine temporarily occupied by russia — 91313913926Luhansk OblastDonetsk: 1 298 settl. • territories of possible hostilities — 78 • territories of active hostilities where state electronic information resources operate — 288 • territories of active hostilities — 2 • territories of Ukraine temporarily occupied by russia — 9307828829301 298Donetsk OblastDnipropetrovsk: 260 settl. • territories of possible hostilities — 130 • territories of active hostilities where state electronic information resources operate — 117 • territories of active hostilities — 1313011713260Dnipropetrovsk OblastZaporizhzhia: 950 settl. • territories of possible hostilities — 215 • territories of active hostilities where state electronic information resources operate — 123 • territories of active hostilities — 23 • territories of Ukraine temporarily occupied by russia — 58921512323589950Zaporizhzhia OblastMykolaiv: 247 settl. • territories of possible hostilities — 231 • territories of active hostilities where state electronic information resources operate — 13 • territories of Ukraine temporarily occupied by russia — 3231133247Mykolaiv OblastKherson: 696 settl. • territories of possible hostilities — 116 • territories of active hostilities where state electronic information resources operate — 112 • territories of Ukraine temporarily occupied by russia — 468116112468696Kherson OblastOdesa: 167 settl. • territories of possible hostilities — 167167167Odesa OblastAutonomous Republic of Crimea: 1 051 settl. • territories of Ukraine temporarily occupied by russia — 1 0511 0511 051AR Crimea
Region boundaries: © OpenStreetMap contributors (ODbL), geoBoundaries
Tap a region on the map to see details
Donetsk1 298 settl. · 1 of 11
  • territories of possible hostilities786%
  • territories of active hostilities where state electronic information resources operate28822%
  • territories of active hostilities20%
  • territories of Ukraine temporarily occupied by russia93072%
Show data as a table
RegionPossible hostilitiesActive, with e-resourcesActive hostilitiesTemporarily occupiedTotal settlements
Chernihiv205278——483
Sumy6749831—803
Kharkiv8283331541 216
Luhansk——13913926
Donetsk7828829301 298
Dnipropetrovsk13011713—260
Zaporizhzhia21512323589950
Mykolaiv23113—3247
Kherson116112—468696
Odesa167———167
Autonomous Republic of Crimea———1 0511 051

News

All news
Support for IDPs

IDP certificates issued previously will remain valid after the transition to the new registration system, according to the Ministry of Social Policy

Vitaliy Bezgin held an online meeting with 160 representatives of IDP Councils from various regions of Ukraine.

Housing for IDP families will be selected based on their actual needs

The Cabinet of Ministers of Ukraine has increased funding for the housing program for internally displaced persons

The government has extended the payment of living allowances for IDPs for another six months

Useful resources

Ministry for DevelopmentMinistry for Development of Communities and Territories (opens in a new tab)National Information BureauSearch for prisoners, missing and deported persons (opens in a new tab)1548 portalWeb portal of the 1548 hotline (opens in a new tab)United24Official fundraising platform (opens in a new tab)Mine safetyHow to handle explosive objects (opens in a new tab)Prykhystok (Shelter)Compensation for hosting IDPs (opens in a new tab)