In particular, operators of the 1548 crisis hotline received almost 12 thousand calls. They also responded to more than 6 thousand requests received via messengers.
In addition, over the past month, the staff of the call center of the Ministry of Reintegration processed about 4 thousand calls to the hotline of the Commissioner for IDPs.
The most frequently asked questions by citizens on the hotlines of the Ministry of Reintegration include
- payment of state aid to IDPs;
- financial assistance for the purchase of solid household fuel for vulnerable categories of the population in the frontline areas;
- legal, humanitarian and social assistance;
- financial assistance from international organizations;
- payment of compensation to homeowners who have sheltered IDPs free of charge.
In November, operators of the hotline of the National Information Bureau (NIB) under the Ministry of Reintegration received more than 9,000 calls.
We remind you that you can call the round-the-clock crisis response hotline by calling the short number 1548 or writing to WhatsApp/Telegram/Viber messengers at (096) 078-84-33.
In addition, calls are accepted
- via the 1548 hotline web portal;
- via the chatbot in Telegram 1548_MinRe_bot;
- via e-mail: 1548@minre.gov.ua.
The Ombudsman’s hotline can be reached by calling (066) 813-62-39.
To call the NIB hotline, please call: 1648 and +38 (044) 287-81-65 (for calls from abroad).