“Hotline” on crisis issues 15-48 (from abroad, TOT, Viber/WhatsApp/Telegram) – +38 (096) 078-84-33
One of the important priorities of the Enterprise is to develop interaction with the public and to establish a public dialogue with the authorities.
The functioning of the Crisis Hotline is aimed at coordinating efforts to provide assistance for Ukrainian citizens affected by the large-scale invasion of the aggressor country and it is aimed at restoring the violated civil rights of citizens.
The Hotline operators provide consultations and explanations on a regular basis, and they ensure their further consideration by the relevant regional military administration.
The Hotline specialists are constantly in touch to provide information and consulting support and provide comprehensive information to resolve urgent issues at any time.
The 15-48 Hotline is staffed by a team that answers the questions about:
- acceptance of applications/consultation on evacuation from dangerous regions of Ukraine;
- consultation on providing one-time financial assistance to the population during the heating season 2024/2025 for the purchase of solid household stove fuel (CMU Resolution No. 993 of 30.08.2024);
- providing information on the list of territories where hostilities are (were) conducted or temporarily occupied by the Russian Federation in accordance with the order of the Ministry of Reintegration of the Temporarily Occupied Territories of Ukraine No. 309 of 22.12.2022 (as amended);
- compensation to household owners under the Shelter program (Resolution of the Cabinet of Ministers of Ukraine No. 333 of 19.03.2022, as amended);
- procedure and conditions for providing compensation for consumed utilities during the accommodation of IDPs in buildings/ premises of state, municipal and private property during martial law (CMU Resolution No. 261 of 11.03.2022);
- consultation on accommodation in places of temporary residence after evacuation from the dangerous regions of Ukraine, as well as registration of citizens’ appeals in case of forced eviction of IDPs from such places;
- providing information on receiving financial assistance to families of prisoners of war in the amount of UAH 100 thousand;
- obtaining financial assistance of UAH 1000 under the program “Winter ePidderzhka”;
- social support under the Winter Support program, which provides for a one-time cash payment of UAH 6,500 for each child;
- algorithm for obtaining an IDP certificate, as well as an application for financial assistance for IDPs;
- employment of IDPs;
- the legality of canceling financial assistance for IDPs;
- facts of illegal settlement of unauthorized persons in the housing of Ukrainians in the TOT, as well as information about the persons involved in such actions.
For the appropriate registration and further consideration of the application, the citizen provides the following information:
- Consent to the processing of personal data;
- Surname, name and patronymic (full name);
- Contact phone number and e-mail address;
- Individual tax number (TIN), if available;
- IDP certificate number with the date of issue of the certificate (if available);
- Region, district and name of the settlement (city/township/village, etc.) from which the IDP moved from;
- Region, district and name of the settlement (city/township/village, etc.), with mandatory
- street, house number and apartment where the person actually lives;
- Briefly describe the problem matter (evacuation, delay in payments, failure to provide humanitarian